Well here I am; another very happy client following my visit to the Market Street Podiatry Centre!
The entire experience has been very positive from my very first contact when I made an enquiry about my ingrowing big toe nails.
On my first visit, as I settled in the waiting room, Ian popped his friendly face around the door to greet me and let me know I would not have long to wait. A good start I thought as it makes a client feel they are acknowledged and valued straight away. (In subsequent visits I discovered that somebody will always greet you, so it wasn’t just Ian being kind on a good day)!
My journey through what was a new experience for me continued extremely well when I was taken through into the treatment area and met Siobhan and Rachel. Both were so friendly and welcoming and, after examining my feet, Siobhan discussed with me my treatment options and the costs for the partial removal of each of my ingrowing nails in a very professional and caring way.
I chose to have the surgery and made my appointment to have both nails operated on on the same visit and to return the next day to have the dressings changed. Easy! Later I thought of all the questions I hadn’t asked concerning what would and would not be sensible to do to help the healing. I was going to dig a pond; silly of me not to consider at the time that could be a problem following toe surgery!
I phoned to get further advice and Siobhan, bless her, was so patient and kind explaining again what I could expect following the surgery. It would have taken yet more of her time when she had already come to the end of what was a very busy day for her. There was absolutely no hint of impatience or exasperation at having to go through it again and yet no doubt she was tired.
The actual surgery was brilliantly performed and could not have been done in a more caring, relaxed and professional way. I was a bit anxious and so talk a lot at such times. Rachel kept my mind busy with cheerful conversation and Siobhan joined in when not concentrating on the crucial bits of my toes. I came away thinking that, on the whole, it was rather good fun. Now you cannot normally say that following surgery!
Aftercare has been of the same very high standard. I am so glad I found this wonderful team.
Well done Market Street Podiatry Team and thank you so much…. and thank you from my toes too!
Reply from Market Street Clinic
Thank you Neil so much for this outstanding review. We all really appreciate you taking the time to write such a comprehensive, positive, and kind review. Thank you so much.